The programme raised serious concerns, from the use of conditional selling to poor communication and inflated valuations. These are not just industry issues — they’re fundamental breaches of trust. At Starkings & Watson, we do things differently.

We don’t sell mortgages. We don’t sell conveyancing. We sell homes.

We are proud to recommend only the very best independent Mortgage Advisers and Conveyancers, based purely on service and client experience. We never engage in conditional selling or incentivise our team to push third-party services at the detriment of the end user. In fact, we encourage our clients to explore multiple options to find the right fit — because buying and selling a home is too important to get wrong.

Communication You Can Count On

One of the most troubling issues highlighted by Panorama was agents failing to return calls or respond to offers. At Starkings & Watson, we’ve built a bespoke call tracking and enquiry system to ensure every lead, viewing, and offer is handled quickly and professionally. No enquiry is ever missed, and no client is left chasing answers.

Honest Valuations, Expert Advice

Our valuations are carried out by seasoned professionals using deep market knowledge and evidence-based research. We never overvalue to win business — our pricing advice is honest, balanced, and aimed at achieving the best possible result. Our valuing team only get paid commission when your home is sold- never before.  This ensures we provide the very best advice, up front and honestly.  Where adjustments are needed to price, we show our clients the facts and let them lead the decision. That’s what transparency looks like.

Sellers in Control, Always

Through our ‘Street’ client platform and app, sellers can see every viewing and offer in real time, and buyers can book viewings or submit offers directly via our website — 24/7. Offers aren’t hidden, filtered or favoured. Every client receives full disclosure and support so they can make informed decisions, with us in their corner negotiating the best outcome.

We believe estate agency is about trust. Not pressure. Not sales tricks. Just doing the job properly.

At Starkings & Watson, our focus has always been simple: house sales first. We are proud to operate with integrity, clarity, and care — and we believe tonight’s programme highlights just how crucial that is for sellers and buyers when choosing the right estate agent.